Overview
We are committed to ensuring our customers’ satisfaction and have updated our refund policy for purchases of points. Please review the changes below:

Eligibility for Refund
Refunds for purchases of points are available within 14 days of the transaction date.

To be eligible for a refund, customers must provide a valid reason for the request under the condition that the requested points must be unused along with proof of purchase.

How to Request a Refund
To request a refund, please send an email to our support team at  sales@sun-relationship.com, including:

Proof of purchase or transaction.
A detailed reason for the refund request.

Processing Refunds
Upon receiving your request, our team will review it to determine if it meets our refund criteria.

Approved refunds will be processed and credited back to your original payment method within 7 to 14 days from the approval date.

Additional Information
Refund requests that do not meet our policy’s conditions or are submitted after the 14-day period will not be eligible for a refund.

Customers are encouraged to review their point transactions carefully and contact us immediately if there are any discrepancies or concerns.

Need Help?
For any questions or further assistance regarding the refund policy for point purchases, please do not hesitate to contact us at info@sun-relationship.com. Our team is here to help and ensure your satisfaction with our services.